We're Here to Help

We will gladly replace merchandise or provide a refund if the order has shortages, damages, or for items no longer needed.

Return/Refund Policy

All blank stock returns require a valid Momentec Brands Authorization number. Returns are subject to a 15% restocking fee. Restock fee will be waived if a replacement order of equal or greater value is placed at the time the Return Authorization is issued.

  • We will gladly replace merchandise or provide a refund if the order has shortages or damages.
  • Claims for damages or shortages must be made within 10 days of receipt of the order.
  • Requests for returns must be made within 30 days from date of shipment and returned in the original packaging.
  • Closeout merchandise may not be returned; all sales final.
  • All caps must be returned unworn within 30 days of the RMA issue date in order to receive a refund.
  • Custom orders produced according to customer specifications and meeting production standards may not be returned.
  • Orders decorated by a 3rd party, including if they were decorated on a mis-shipment may not be returned.
  • How does product being returned get back across the border?
    Product approved for return will be sent to our Canadian sales office with a 20% restocking fee. No special paperwork needed to ship product back across the border.

Returns/Order Issue

To request a Return Authorization, please enter the information requested below and a Customer Care specialist will respond back as soon as possible.